Frequently Asked Questions

Find answers to our frequently asked questions

Store Questions

What states do you ship to?

We ship to all 50 United States.  

Do you ship internationally?

Though we do not ship internationally ourselves, some of our products can be ordered from Amazon.

My product arrived in damaged packaging

If you receive your order, and it is damaged, please call us immediately at 1-800-255-8995. We may ask that you send a photo to confirm. We will replace the broken items immediately.

Why should I buy from you and not Amazon?

By making your purchase from us, you directly support the local artisans who created your item.  Additionally, we package your purchase in materials that won’t damage the items individual packaging — important for collectors.  

I have a question about my order...who do I contact?

Please call us at 479.643.3185 or email us using the form below.

 

 

When can I see the Bluebird of Happiness glass demonstration?

Our Bluebird Makers demonstrate how the bluebirds are made every day from 11:30-4:30. The only exception to this is during January and February when we shut down the furnaces for winter maintenance.

Questions about Groups & Tours 

How can I book a tour or field trip?

Please visit our Groups page to get started with your booking.

Can I have my birthday party or wedding at Terra Studios?

For birthday parties, Terra Studios has a party room that can be rented in conjunction with a class

Unfortunately, Terra Studios does not host weddings on the premises. Because we are open to the public every day for free, we do not allow guests to reserve parts of the grounds.

Questions about Terra Studios

What is Terra Studios About?

It’s about a quest, a pledge, to use art to create a better world. It’s about a dream to be the spark that ignites the inner flames of creativity in everyone who visits. It’s about magical, fun, free artistic festivals for children, families, veterans, and our elders. It’s about exciting new educational art installations. It’s about free educational art projects for kids. It’s about the alchemy of art that transforms, empowers, invigorates, and enlivens those it touches. It’s about visionaries and dreamers who can imagine the possibilities of what we can achieve as a community.

What are your hours?

We are open from 10 AM to 5 PM, 7 days a week.  We do close on Thanksgiving, Christmas and New Years to allow our staff time with their families and friends.  Our online store is open 24 hours a day, 7 days a week.

Where are you located?

: Terra Studios is located 13.5 miles SE of Fayetteville, AR on Arkansas HWY 16 E (near Elkins, AR). Although we are outside of Fayetteville, our physical address is 12103 Hazel Valley Rd. Fayetteville, AR 72701.

Is there an admission fee?

Terra Studios is open every day 10-5 and is free to the public. We do, however, have a suggested donation of $1/person to help with the upkeep of the art park. Donations are greatly appreciated.

Do you close during Inclement weather?

Be sure to call ahead at least one day before your visit to see how inclement weather may affect your plans. We do not have an indoor picnic area so rain may affect your visit.

In the event of ice or snow, it is possible that we would close, so call ahead if there is any question.

Questions about our Classes

How do I sign up for a class?

Students must sign up in advance to participate in classes. Signups can be done either online through our calendar page or over the phone by calling 479-643-3185.

Class spaces are limited, and there must be at least 4 signups for a class to be held. If fewer than 4 sign up, we will call you to refund or reschedule.

Still need help?

Ask a question below. We’ll be in touch soon.

479.643.3185

12103 Hazel Valley Rd Fayetteville, AR 72701